We Get Support From:
Become a Supporter 
 We Get Support From:
Become a Supporter 

Nevada DMV Responds To Increased Wait Times With New Notification Program


Wait times at the DMV office in Reno had been 45 minutes on average. But in January they jumped to more than 80 minutes. Some customers say they’ve waited for three hours.

The reasons for the delays in service include new driver authorization cards for illegal immigrants, new applications for licenses that are good for eight years instead of four, and new medical requirements for commercial drivers.

To address increased wait times, the Nevada DMV’s David Fierro says, starting in March, the Reno office will test a telephone system that will notify people when their appointment is about to come up.

“And so the whole time they are waiting they won’t have to be at the office and the system will then communicate with them and let them know when they have to come in because their number is about to come up,” explains Fierro.

Fierro says a similar system has been used in amusement parks and the medical industry and is now being applied to DMVs nationwide. 

If the system works in Reno, it will be rolled out across Nevada.




Related Stories

  • Flood Problems Plague Area East of Carson City

    Wednesday, February 22, 2017

    The Tesla Gigafactory east of Reno is spawning a housing boom in the small community of Dayton, Nevada. Developers plan to build thousands of homes along the Carson River. But the area is constantly flooding.