Wait times at the DMV office in Reno had been 45 minutes on average. But in January they jumped to more than 80 minutes. Some customers say they’ve waited for three hours.
The reasons for the delays in service include new driver authorization cards for illegal immigrants, new applications for licenses that are good for eight years instead of four, and new medical requirements for commercial drivers.
To address increased wait times, the Nevada DMV’s David Fierro says, starting in March, the Reno office will test a telephone system that will notify people when their appointment is about to come up.
“And so the whole time they are waiting they won’t have to be at the office and the system will then communicate with them and let them know when they have to come in because their number is about to come up,” explains Fierro.
Fierro says a similar system has been used in amusement parks and the medical industry and is now being applied to DMVs nationwide.
If the system works in Reno, it will be rolled out across Nevada.
A Reno nonprofit well-known for repairing bikes for kids, veterans, homeless people and Burning Man participants was burglarized last weekend.
A buildings inspector was airlifted to Renown Hospital in Reno after falling down a ventilation shaft in the Blasdel Building behind the state capitol.
Nevada state and local officials say 5 miles of temporary barriers will be built to contain flooding in a Reno-area neighborhood beset by high water following caused by storms and rapid snowmelt in recent weeks.
An urban search-and-rescue team has been deployed from Las Vegas to northern Nevada to help assess damage from recent flooding caused by warm weather and rapid snowmelt.
A suspect is dead, a police officer is wounded and a third person is sought after an overnight shootout during a traffic stop near the Reno-Sparks Convention Center.