Wait times at the DMV office in Reno had been 45 minutes on average. But in January they jumped to more than 80 minutes. Some customers say they’ve waited for three hours.
The reasons for the delays in service include new driver authorization cards for illegal immigrants, new applications for licenses that are good for eight years instead of four, and new medical requirements for commercial drivers.
To address increased wait times, the Nevada DMV’s David Fierro says, starting in March, the Reno office will test a telephone system that will notify people when their appointment is about to come up.
“And so the whole time they are waiting they won’t have to be at the office and the system will then communicate with them and let them know when they have to come in because their number is about to come up,” explains Fierro.
Fierro says a similar system has been used in amusement parks and the medical industry and is now being applied to DMVs nationwide.
If the system works in Reno, it will be rolled out across Nevada.
The City of Reno adopted a $492.5 million budget Tuesday. It will allow city employment to increase by 53 jobs. The new positions will include planning, information, parks, and redevelopment, as well as,10 new firefighters and 15 police positions.
Because of the drought, the Truckee Meadows Water Authority in Reno is starting $25 million worth of water delivery and storage improvements.
Climate experts from across the country are in Reno for the U.S. Drought Monitor Forum through Thursday. They're looking for public help to gather information about the drought.
The Reno-Tahoe International Airport is reporting record cargo business. If the trend continues, the airport may have to add space.
A bill in the Nevada State Senate would force Washoe County and Reno fire agencies to resolve a dispute that sometimes prevents them from responding to emergencies from the closest station.