One said the gunman told patients to leave or he'd shoot them after he entered the Urology Nevada office in Reno last week. The caller said the man armed with a pistol-grip, 12-gauge shotgun told him he had a vasectomy at the office and it ruined his life.
Other terrified callers included a woman hiding under a desk in an exam room and another who whispered "Oh, my God" as apparent gunshots can be heard in the background.
Police on Tuesday confirmed that the shooter, 51-year-old Alan Oliver Frazier, had been a patient at the facility and had complained about a botched 2010 surgery.
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