Skip to content
Independent and accessible public media is needed more than ever.
Help us continue keeping communities informed and inspired.
Keep public media independent and accessible
Donate Now

View thank you gift options

CapRadio

CapRadio

signal status listen live donate
listen live donate signal status
listen live donate signal status
  • News
    • topics
    • State Government
    • Environment
    • Health Care
    • Race and Equity
    • Business
    • Arts and Lifestyle
    • Food and Sustainability
    • PolitiFact California
  • Music
    • genres
    • Classical
    • Jazz
    • Eclectic
    • Daily Playlist
  • Programs + Podcasts
    • news
    • Morning Edition
    • All Things Considered
    • Marketplace
    • Insight With Vicki Gonzalez
    • music
    • Acid Jazz
    • At the Opera
    • Classical Music
    • Connections
    • Excellence in Jazz
    • Hey, Listen!
    • K-ZAP on CapRadio
    • Mick Martin's Blues Party
    • Programs A-Z
    • Podcast Directory
  • Schedules
    • News
    • Music
    • ClassicalStream
    • JazzStream
    • Weekly Schedule
    • Daily Playlist
  • Community
    • Events Calendar
    • CapRadio Garden
    • CapRadio Reads
    • Ticket Giveaways
  • Support
    • Evergreen Gift
    • One-Time Gift
    • Corporate Support
    • Vehicle Donation
    • Stock Gift
    • Legacy Gift
    • Endowment Gift
    • Benefits
    • Member FAQ
    • e‑Newsletter
    • Drawing Winners
    • Thank You Gifts
  • About Us
  • Contact Us
  • Close Menu
 We Get Support From:
Become a Supporter 
 We Get Support From:
Become a Supporter 

Lawmakers Demand Answers Over Unemployment Check Delays

  •  Katie Orr 
Wednesday, November 6, 2013 | Sacramento, CA
Listen
/
Update RequiredTo play audio, update browser or Flash plugin.
  

About 148 thousand Californian’s experienced delays receiving their unemployment checks when staff at the state’s Employment Development Department started using a new payment software system. The EDD’s Sharon Hilliard apologized to everyone affected.

“We take very seriously our commitment to serving the public,” she said, “which is why so many people have dedicated so much time and energy to resolving these payment issues.”

But Hilliard’s words did little to satisfy lawmakers who demanded to know what caused the delays. Hilliard said the software switch required staff to manually review every case that was tagged with a stop-pay flag in the old system before it could be processed in the new system.

“The removal of the stop-pay flags proved to a much great challenge than anticipated as staff needed time to assess the relevance of the stop-pay flags in the new system,” she said.

EDD also experienced problems issuing the forms needed for people to continue receiving benefits.

Hilliard said the software switch involved over a billion records and six-million unemployment claims. She said 80 percent of claims were paid on time.

The department is considering phasing in public use of the software in 2014 to safeguard against more delays.


Follow us for more stories like this

CapRadio provides a trusted source of news because of you.  As a nonprofit organization, donations from people like you sustain the journalism that allows us to discover stories that are important to our audience. If you believe in what we do and support our mission, please donate today.

Donate Today  

 capitol

Katie Orr

Former Health Care Reporter

Katie Orr reported for Capital Public Radio News through December 2015.  Read Full Bio 

Sign up for ReCap and never miss the top stories

Delivered to your inbox every Friday.

 

Check out a sample ReCap newsletter.

Thanks for subscribing!

Thank you for signing up for the ReCap newsletter! We'll send you an email each Friday with the top stories from CapRadio.

Browse all newsletters

More Stories

Seth Perlman / AP

Supreme Court ruling puts target on California gun laws

June 23, 2022

Kris Hooks / CapRadio

The Supreme Court has overturned Roe v. Wade. Here's what it means for California.

June 24, 2022

Jae C. Hong / AP Photo

What happens if Californians pass two sports betting initiatives?

June 25, 2022

Most Viewed

Abortion is still legal in California. Here are answers to questions about access in the state.

Northern California wildfires: Where to find updates on air quality, evacuations, and official information

Composting starts soon in Sacramento County. Here’s what you need to know.

California coronavirus updates: FDA advisors recommend new formulation for COVID-19 booster shots

California tax relief: What’s in the deal

We Get Support From:
Become a Supporter

Most Viewed

Abortion is still legal in California. Here are answers to questions about access in the state.

Northern California wildfires: Where to find updates on air quality, evacuations, and official information

Composting starts soon in Sacramento County. Here’s what you need to know.

California coronavirus updates: FDA advisors recommend new formulation for COVID-19 booster shots

California tax relief: What’s in the deal

Back to Top

  • CapRadio

    7055 Folsom Boulevard
    Sacramento, CA 95826-2625

    • (916) 278-8900
    • Toll-free (877) 480-5900
    • Email Us
    • Submit a News Tip
  • Contact Us

  • About Us

    • Contact Us / Feedback
    • Coverage
    • Directions
    • Careers & Internships
    • Mission / Vision / Core Values
    • Press
    • Staff Directory
    • Board of Directors
  • Listening Options

    • Mobile App
    • On Air Schedules
    • Smart Speakers
    • Playlist
    • Podcasts
    • RSS
  • Connect With Us

    •  Facebook
    •  Twitter
    •  Instagram
    •  YouTube
  • Donate

  • Listen

  • Newsletters

CapRadio stations are licensed to California State University, Sacramento. © 2022, Capital Public Radio. All Rights Reserved. Privacy Policy | Website Feedback FCC Public Files: KXJZ KKTO KUOP KQNC KXPR KXSR KXJS. For assistance accessing our public files, please call 916-278-8900 or email us.