Accounting for Impact
Thursday, July 19, 2012

You can learn a lot about a company by the innovations it pursues. For most us, sustainability means reducing our environmental impacts one CFL, organic lettuce, or hybrid car at a time.
So it seems natural when companies do the same. But
do their efforts really add up? Unilever, maker of consumer
products like Dove soap, Axe deodorant, and Hellman's mayonnaise,
recently released a 2011 Progress Report, detailing the
company's progress towards its 2015 Sustainable Living Plan.
It shows that, in answering that question, accounting
matters.
Many of the corporate giants and, recently, tech stars like
Microsoft, Google, Facebook and Apple, have announced their plans
to be carbon neutral-meaning their energy either comes from
renewables like solar and wind or is offset by planting trees
or other similar activities.
That's all good news, right? But how good depends on how we
account for these efforts. Is it the same whether a bank goes
carbon neutral or a factory?
When companies make these bold announcement, we should ask where
their efforts would make the biggest difference. For many, the true
environmental impacts aren't coming from their office
energy use, or the styrofoam cups in their snack rooms.
Instead, the greater impacts lie upstream, in the carbon emissions,
water consumption, and working conditions of its supplier's
factories and fields, or downstream in the use and disposal of
its products by consumers. And that means their greatest
opportunities for impact, and their greatest risks,
lie outside their direct footprint.
This is what Unilever found when it decided to account for its
impacts. A quarter of Unilever's greenhouse gas emissions come from
its supply chain, two-thirds from the use of their products, and
only 5 percent from its own activities. Half of the its water
usage comes from growing the raw materials it uses, half from
consumers using its products, and less than 0.1 percent from its
own processes. Their greatest opportunities were in innovating
will come from changing how palm oil growers irrigate their fields,
or how consumers reduce water usage.
This varies by company and industry. For retailers, grocers, and
apparel companies, the upstream impacts tend to dominate. Roughly
95 percent of Walmart's carbon footprint comes from upstream:
from the suppliers who make the blue jeans, grow the produce,
and manufacture the toys that WalMart sells. The same for apparel
companies like Nike, Levis, and Patagonia, for whom a 5-10 percent
reduction in the impact of their supply chain equals the
entirety of their own direct footprint.
For others, the impacts come through their product's use (and
disposal). Think auto manufacturers, airlines, energy companies.
When Ford announces grass roofs on their River Rouge factory,
how should we account for their efforts when Ford Explorers
and Expeditions keep rolling off the line? The real footprint of
these companies is driven by the efficiency of the planes, trains,
and automobiles they make and sell.
Finally, yes, there are companies whose own activities outweigh
the upstream or downstream, including the most energy intensive of
all manufacturing sectors-cement, bulk chemicals, iron &
steel, aluminum, paper, mining, glass. This is where reducing
one's own direct footprints can have a significant impact. But also
some of the least intensive companies. When banks, internet
companies, law firms, and other professional service firms
reduce their footprint, such efforts are well-intentioned but
relatively minor.
Companies often avoid accounting for their impact upstream and
down because doing so reveals your true footprint-your worst
side-to competitors, consumers, and corporate watchdogs. But
without that knowledge it's impossible to identify the biggest
opportunities and most dangerous risks right in front of you, so
doing so remains critical.
Don't get me wrong. Reducing your direct footprint is good and
responsible business, but it's no more innovation than me buying
organic at the grocery store. The next time you hear a company
is reducing its carbon footprint, consider whether those
actions are really addressing their biggest impacts and you'll see
whether they're serious about pursuing truly sustaining
innovations.
Andrew Hargadon is the Charles J. Soderquist Chair in Entrepreneurship and Professor of Technology Management at the Graduate School of Management at University of California, Davis. Hargadon's research focuses on the effective management of innovation, particularly sustainable innovation, and he is author of numerous articles, essays, and the book How Breakthroughs Happen: The Surprising Truth About How Companies Innovate (Harvard Business School Press).
