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Ranking Indicates Digital Customers Are Unsatisfied

NPR
Wednesday, June 19, 2013

Copyright 2018 NPR. To see more, visit http://www.npr.org/.

The companies that dominate America's access to TV and the Internet are not making their customers very happy. The American Customer Satisfaction Index examines attitudes toward more than 40 industries. And in that index, cable TV and Internet service providers rank dead last.

Transcript

STEVE INSKEEP, HOST:

And today's last word in business is digital disappointment.

The companies that dominate America's access to TV and the Internet are not making their customers very happy.

DAVID GREENE, HOST:

The American Customer Satisfaction Index examines attitudes toward more than 40 industries. And in that index, cable TV and Internet service providers rank dead last.

When ranking companies like Verizon, Comcast and Direct TV, people complained of high costs, poor reliability and slow Internet speed.

(SOUNDBITE OF HUMMING)

GREENE: Slow.

INSKEEP: These service providers are so unpopular that even airlines rank higher in the public's estimation. Consumers used to put airlines at the bottom of their list, but airlines have climbed to third worst.

And that's the business news on MORNING EDITION from NPR News. I'm Steve Inskeep.

GREENE: And I'm David Greene. Transcript provided by NPR, Copyright NPR.

View this story on npr.org

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