Paratransit Turns 35, Projecting Ridership Boom



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(Sacramento, CA)
Wednesday, October 09, 2013

Paratransit started in 1978 with two buses, now the company has more than 140.

"You see the buses going around, we go door-to-door and pick people up, take them wherever they want to go whenever."

Linda Deavens is Paratransit's CEO. She projects a nearly 5% annual increase in riders over the next several years because of the aging population.

"We're planning for the future. We're also planning for a change in the people who ride."

Meaning baby boomers who are computer-savvy. Right now, you have to call Paratransit to pick you up. A one-way trip costs $5. Deavens says boomers like herself want online booking.

"We're not going to want to call and talk to somebody online, we're going to want to get on our computer and book our ride like we could do with any of the airlines. So I'm trying to put in place the technology that will make that possible."

Deavens says she expects to have online booking in place within two years.

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